This FAQ aims to provide clarity on common queries regarding NeXuhubs operations and services. For any additional questions or specific concerns, please reach out to our customer support team directly Or Call
General Questions
We offer a variety of popular sports, including cricket, football, badminton, basketball, and more.
You can book online through our website or mobile app.
Yes, it can be rescheduled to a different court if it is available and if the venue policy permits.
Yes, we offer amenities such as parking, refreshments, and equipment rentals (if applicable).
The cancellation policy is subject to vary from venue to venue. Please read the cancellation policy before booking to avoid hassle.
Yes, our facilities are designed to accommodate players of all ages and skill levels.
We accept various payment methods, including credit cards, debit cards, and online wallets.
Yes, we regularly organize community events and leagues for various sports. Please check our events page for upcoming activities.
Our facilities are designed to be accessible to all. Please contact us for specific details.
The refund will be initiated in your account/ wallet and it takes 5-7 days to reflect in your account.
Nexushubs accepts payments through cards, wallets, UPI. Sorry we do not accept cash.
Questions for Vendors
Booking modifications or cancellations depend on the specific venue’s policies. Please refer to the terms outlined during the booking process for more details.
To onboard your venue, visit our onboarding page and fill out the required information about your venue, including location, capacity, and available amenities or simply mail on admin@nexushubs.in
Nexuhubs offers comprehensive support throughout the onboarding process, including guidance on setting up your venue profile and assistance with any technical issues.
The vendor onboarding process at Nexuhubs involves collecting essential information, verifying documentation, and providing training to ensure that vendors can effectively use our platform.
Vendors are typically required to submit contact details, tax identification numbers, compliance documents, and any necessary certifications relevant to their services
The duration of the onboarding process can vary depending on the completeness of the submitted information and the responsiveness of the vendor. However, we aim to streamline this process for efficiency.
Yes, vendors must comply with our standards and regulations, which may include providing proof of insurance, safety certifications, and adherence to local laws.
Yes, Nexuhubs provides comprehensive training resources for vendors, including tutorials and guides that help you navigate our platform effectively. Or you can directly contact your assigned sales manager for personalized assistance during the onboarding process.
Nexuhubs expects vendors to maintain clear communication, adhere to agreed-upon timelines, and deliver quality services as outlined in the vendor agreement.
Yes, vendors can update their information through their account settings on the Nexuhubs platform whenever necessary.
Yes, we charge a Platform fee ranging from 9% to 12% on each venue booking from every vendor.
If you encounter any technical issues while using the platform, our support team is here to assist you. You can reach out to us via email at support@nexushubs.in, and we will resolve your issue within 24 to 48 hours.
Yes, you can send your feedback about a venue via email to feedback@nexushubs.in.
