Last Updated on: 24-03-2025
ECENCIA TECH PRIVATE LIMITED (“Company/We/Us/Our”) is committed to respecting the privacy of every person who shares personal information with the Company by accessing the Company website Nexushubs.in and mobile application by the name NexusHubs (“Platform”). Your privacy is important to us and we strive to take reasonable care in the protection of the information we receive from you. The purpose of this Privacy Policy (“Policy“), as amended from time to time, is to give you an understanding on how we intend to collect, process, store, transfer and use the Personal Information you provide to us through the Platform. The Policy may be subject to further changes. Upon updating the Policy, we may revise the “Updated” date at the bottom of this Policy. Your continued use of our platform and services will imply your acceptance of such updates to this Policy.
By providing us your personal information, you hereby consent to the collection, storage, disclosure, processing and transfer of such personal information (including sensitive personal information) across borders and from your country and jurisdiction to any other countries and jurisdictions across the world (including India) for the purposes as disclosed in this Policy or as required by Law, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy. You are providing the information out of your free will. You have the option not to provide us the data or Personal Information sought to be collected if you do not agree with this Policy. Further, you have the option to not provide your consent, or withdraw any consent given earlier, provided that the decision to not provide consent / withdrawal of the consent is intimated to us in writing. If you do not provide us Personal Information or withdraw the consent to provide us with any of your Personal Information at any point in time, we shall have the option not to provide our services to you to the extent the said Personal Information is required.
This Privacy Policy shall form a part of the Terms of Use and shall be read along with the Terms of Use.
I. Information We Collect
We collect the following categories of information to provide and improve our services:
a. Personal Information
Name
Email address
Phone number
Gender
Date of birth
Age
Address details (if required for invoicing or services)
Payment information (processed through secure third-party payment gateways)
GPS location data for location-based services.
Access to the device’s contact list for features like connecting with players.
Monitoring of user conversations to prevent abuse, protect user rights, and resolve disputes.
Content of reviews and e-mails to us.
Credit history information.
Device log files and configurations, including Wi-Fi credentials.
You can choose not to provide certain information, but then you might not be able to take advantage of many of our services.
b. Non-Personal Information
Browser type and version.
Device information, such as operating system and unique device identifiers.
IP address and geolocation data.
Usage data, such as pages viewed, session duration, and interaction with features.
Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures.
We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
- Information from Other Sources
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
Examples of information we receive from other sources include:
Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
Credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Search results and links, including paid listings (such as Sponsored Links)
Account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services;
II. How We Use Your Information
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. We use your information for the following purposes:
To enable bookings and provide Platform services.
To communicate with you about bookings, purchases, cancellations, and refunds via different channels (e.g., by phone, e-mail, chat).
To personalize your experience on our Platform. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience.
To send promotional offers, newsletters, and updates (with your consent).
To ensure compliance with applicable laws and regulations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
To analyze usage trends and improve the functionality of our Platform.
To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services.
To display interest-based ads for features, products, and services that might be of interest to you.
To prevent and detect fraud and abuse in order to protect the security of our customers, Company, and others. We may also use scoring methods to assess and manage credit risks.
III. Sharing Your Information
Information about our customers/users is an important part of our business and we are not in the business of selling our customers’/users’ personal information to others. We value your privacy and do not sell your personal information. However, we may share your information only as described below in the following circumstances:
Service Providers: With third-party Service Providers or Sellers for payment processing, analytics, customer support, or hosting services. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
Legal Obligations: When required by law, court orders, subpoenas, or government regulations.
Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
IV. Payment Information
We do not store your payment information. Payments are processed securely through third-party payment gateways that comply with applicable security standards (PCI-DSS).
V. Cookies and Tracking Technologies
To enable our systems to recognize your browser or device and to provide and improve our Services, we use cookies and other identifiers. Cookies are small pieces of information saved by your browser. Cookies are used to record various aspects of your visit and assist us to provide you with uninterrupted service. They also allow ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. Cookies may be set in your browser by us when you access the Platform or may be set in when you visit Third Party websites. We use cookies, pixels, and similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:
Recognizing you when you sign-in to use our services.
Remember your preferences and enhance your experience. Keeping track of your specified preferences. This allows us to honor your preferences, such as whether or not you would like to see interest-based ads.
Analyze traffic and usage patterns to improve our Platform.
Conducting research and diagnostics to improve our content, products, and services.
Preventing fraudulent activity.
Improving security.
Reporting. This allows us to measure and analyze the performance of our services.
Deliver personalized advertisements.
You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain features of our Platform. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.
VI. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
VII. Your Rights
In accordance with applicable laws, you have the following rights regarding your personal information:
Access: Request access to the information we hold about you.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to legal or contractual obligations.
Consent Withdrawal: Opt out of receiving promotional communications or withdraw consent for specific uses of your data.
To exercise these rights, contact us at admin@nexushubs.in.
VIII. Security
We strive to ensure the security, integrity and privacy of your Personal Information and to protect it against unauthorized access or unauthorized alteration, disclosure or destruction. We work to protect the security of your personal information during transmission by using encryption protocols and software. We implement appropriate physical, electronic, procedural and managerial procedures in connection with the collection, storage, processing, and disclosure of personal customer information to safeguard and help prevent unauthorized access and for the purposes of maintaining data security. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. Our payment gateway partners are compliant with the payment card industry standard (PCI standard), follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data and also use SSL secured communication channels, encryption, passwords and physical security measures in order to protect the Personal Information of Users. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.
However, we cannot guarantee absolute security as no method of protection and transmission of data is completely secure. We are also not responsible for any breach of security or for any actions of any Third Parties that receive your Information. The Services are also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Information or SPDI, if such loss, damage or misuse is attributable to any event that is beyond our reasonable control.
IX. Third-Party Services
To enhance your experience on the Platform, we may integrate with third-party services that allow you to register, authenticate, or link your account using external platforms such as Facebook, Google, or Twitter (“Third-Party Site Accounts”). By opting to use this feature, you authorize us to access and store certain information from these accounts as permitted by their terms of service and your privacy settings.
When you link a Third-Party Site Account to your account on our Platform, we may collect and store data such as your name, profile picture, email address, and other publicly available information, including group affiliations, friend lists, and any other information you explicitly authorize the third party to share with us. This information is used to streamline your registration process, personalize your experience on the Platform, and facilitate features such as connecting with other users or recommending content and services.
You represent and warrant that you have the right to disclose your Third-Party Site Account credentials and grant us access without violating the terms of the external platform or requiring us to pay any fees. Once integrated, you acknowledge that any data obtained from these third-party accounts will be governed by our Privacy Policy.
If you choose to unlink your Third-Party Site Account from our Platform, you can do so at any time by adjusting your settings on either the Platform or the third-party service. Upon unlinking, we will no longer collect new data from the external account, but previously collected data may continue to be stored and used as per the terms of this Privacy Policy.
Our Platform may contain links to other sites not operated by us. If you click on a third-party link, you will be subjected to the terms and conditions and the privacy policy of that website. We have no control over and are not responsible for the content, policies and practices of third-party websites or services.
We are not responsible for the policies or practices of third-party platforms, and we encourage you to review their privacy policies to understand how they manage your data.
X. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at our sole discretion to reflect changes in our practices, services, legal obligations, or for other operational reasons. Any amendments to this Privacy Policy will be effective upon posting the revised version on our Platform, along with an updated “Last Updated” date.
If we make material changes that impact your rights or the way we collect, use, or share your information, we will notify you through prominent means, such as:
- Sending an email to the address associated with your account,
- Displaying a notification on our Platform, or
- Providing other appropriate communication methods.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the information we collect. Continued use of our services following the posting of changes indicates your acknowledgment and acceptance of the revised Privacy Policy. If you do not agree with the modifications or updates, you may discontinue using our Platform and request deletion of your account and data as outlined in the Privacy Policy.
XI. Children’s Privacy
Our Platform is not intended for use by individuals under the age of 18 without parental or guardian supervision. We are committed to protecting the privacy of children and do not knowingly collect, use, or share personal information from individuals under the age of 18 without appropriate consent.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at admin@nexushubs.in. Upon verification, we will take appropriate steps to remove the information and ensure compliance with applicable laws.
For Users Under 18:
- If you are under 18, you may use our Platform only under the supervision of a parent or legal guardian.
- Any registration or use of the Platform by individuals under the age of 18 must be approved by a parent or guardian.
- Advertising
Third-Party Advertisers and Links to Other Websites: Our Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
You acknowledge and agree that you may access such third-party websites at your own discretion and risk. We shall not be responsible or liable for any of your actions or any loss, damage arising from your access of the third-party websites.
Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.
XIII. Grievance Redressal
Your experience is of utmost importance to us. We are committed to resolving your concerns to the best of our capabilities. If you have any questions, concerns, or grievances regarding this Privacy Policy, you can contact our Grievance Officer: admin@nexushubs.in. We will attempt to respond to all reasonable questions, concerns, or grievances within 30 business days of receipt of email relating to the same.